Privacy policy
This policy explains what personal information we collect, why, and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- When you enquire: your name, your mobile number or email, details of your car, the services you are interested in, any message you write and any photos you send.
- When you book or we do work: the details needed to quote, book, carry out and invoice the work, and to contact you about it.
- When you call, text or message us: your number and what you tell us.
- When you use the website: information about how the site is used, collected by analytics tools (see below).
Why we collect it
We use your information to reply to your enquiry, prepare quotes, book and carry out work, invoice you, and keep records of the work we did on your car. We do not sell your personal information.
Who we share it with
We use service providers to run the business and the website, and they handle information for us:
- our website host, which stores the site and processes form submissions;
- an email service, which delivers your enquiry to us;
- Cloudflare Turnstile, which checks that form submissions come from a person rather than a bot;
- our messaging, invoicing and scheduling tools.
Some of these providers store information outside Australia, including in the United States. We only use providers that protect personal information to a standard similar to the Australian Privacy Principles.
Analytics, advertising and cookies
Our website uses Google Analytics and the Meta (Facebook) pixel, loaded through Google Tag Manager. They use cookies and similar technology to tell us how visitors find and use the site, and to measure and show our advertising. Google and Meta process this information under their own privacy policies.
You can block or delete cookies in your browser settings, opt out of Google Analytics with Google’s opt-out browser add-on, and manage ad settings in your Facebook account. The site still works if you do.
Keeping it safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires.
Your rights
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. You do not have to give your name to make a general enquiry, but we need a way to contact you to reply.
Complaints
If you have a concern about how we have handled your information, contact us first and we will respond. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
MAS Project, 2/38 Sarich Court, Osborne Park WA 6017
Phone 1300 321 688 · Email info@masproject.com.au